Returns & Exchanges
At Maison Close, we strive for your complete satisfaction with every purchase; however, if your selection is not quite right, we accept returns of unworn, tagged items within 30 days of delivery. Please ensure all intimate apparel is returned in its original packaging with all hygiene seals intact for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original designer packaging and include the printed return authorization slip inside the box.
Ship the Items
Affix the provided pre-paid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing